Privacy Policy

Your privacy is important to Crescendo Skills AG. This policy explains how we collect, use, disclose, and protect your personal information when you interact with our site, services, or online platform. We are committed to protecting your privacy and handling your data in a transparent and lawful manner, in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Information We Collect

We collect information to provide and improve our services, including Effective Interviewer Certification Programs, Corporate Interview Training Courses, Leadership Development Workshops, Performance Management Training, Team Building Facilitation, and HR Strategy Consulting. The types of information we collect depend on how you interact with us and may include:

Information you provide directly: This includes contact information (such as name, professional email address, phone number), professional details (such as job title, company name, industry), and information you provide when you register for a course or workshop, submit inquiries, request materials, or participate in surveys.
Information collected automatically: When you visit our site, we may automatically collect certain information about your device and usage, such as IP address, browser type, operating system, pages visited, and referring URL. This information is collected using cookies and similar technologies.

How We Use Your Information

We use the information we collect for various purposes, including:

To provide and manage our services: Delivering training programs, workshops, consulting services, and providing access to our online platform.
To communicate with you: Responding to your inquiries, providing information about services you have requested, and sending updates and administrative messages.
To personalize your experience: Tailoring content and service offerings to your interests and professional needs.
To improve our site and services: Analyzing usage trends, troubleshooting issues, and developing new features and offerings.
For marketing purposes: Sending you information about our services, special offers, or upcoming events that we believe may be of interest to you, in accordance with your communication preferences.
To comply with legal obligations: Meeting regulatory requirements, preventing fraud, and ensuring the security of our services.

Legal Basis for Processing

Under the GDPR, we process your personal information based on the following legal grounds:

Performance of a contract: Processing is necessary to provide the services you have requested or to take steps at your request before entering into a contract.
Legitimate interests: Processing is necessary for our legitimate business interests, such as improving our services, marketing, and administrative purposes, provided these interests are not overridden by your data protection rights.
Consent: We may process your data based on your explicit consent for specific purposes, such as sending you marketing communications. You have the right to withdraw your consent at any time.
Legal obligation: Processing is necessary to comply with a legal or regulatory obligation.

We do not sell your personal information to third parties.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your Rights

Under applicable data protection laws, you have certain rights regarding your personal information:

The right to access: Request a copy of the personal data we hold about you.
The right to rectification: Request correction of inaccurate or incomplete data.
The right to erasure: Request deletion of your personal data, under certain conditions.
The right to restrict processing: Request that we limit the processing of your data, under certain conditions.
The right to object to processing: Object to our processing of your data, particularly for direct marketing or based on legitimate interests.
The right to data portability: Request to receive your data in a structured, commonly used, and machine-readable format, or to transmit it directly to another controller, under certain conditions.
The right to withdraw consent: If we rely on your consent to process your data, you have the right to withdraw that consent at any time.

To exercise these rights, please contact us using the details provided below. You also have the right to lodge a complaint with a supervisory authority.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, please note that no method of transmission over the internet or electronic storage is completely secure.

International Data Transfers

Your information may be transferred to and stored in countries outside of your own, including countries outside the European Economic Area (EEA). These countries may not have the same data protection laws as your country. When we transfer your information internationally, we take steps to ensure that appropriate safeguards are in place to protect your data, such as relying on adequacy decisions or standard contractual clauses approved by the European Commission.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this privacy policy or our data protection practices, please contact us by mail at:

Crescendo Skills AG
45 Europaallee, 4th Floor
Zurich, Zurich, 8004
Switzerland